Park Guide
Capilano Suspension Bridge Park is nationally recognized as a best business, innovator, and leader in Canada's tourism industry. Park Guides are expected to uphold the company’s vision, 'creating experiences people are amazed by'. Our Park Guides are service oriented and collaborates with the Operations team to create an amazing and safe guest experience. We're specifically looking for candidates with mid-week & weekend availability mid-May onwards.
What You'll Do
- Deliver tours that are engaging, informative, and punctual as scheduled and instructed
- Follow scheduled daily rotation in an efficient and punctual manner
- Maintain strong communication and professional relationships with Park Ambassadors and Guest Service Agents as well as other departments
- Provide educational information in an engaging and fun manner regarding the nature and wildlife in the rainforest
- Be familiar with the information and history of the Capilano Suspension Bridge
- Actively participate in enriching your knowledge of the Capilano’s history and the rainforest
- Accurately answer Guests’ questions with an upbeat, positive and professional attitude
- Escort, host and serve tour groups based on their itinerary and preferences
- Run tour attraction safety positions as trained
What You’ll Get
- Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
- 30% discount off regular-priced merchandise at The Trading Post Gift Store
- 30% discount at Stanley's Bar & Grill and Prospect Point Café
- 30% discount on food & beverage items in The Cliff House Restaurant, Loggers' Grill, Beary Waffles, and The Cabin (does not apply to alcohol)
- Guest passes for friends & family
- Referral bonuses
- Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
- Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff
Job Qualifications
- Must be able to work a variety of shifts including evenings, weekends and holidays
- Minimum 1 year of Guest Services experience
- Positive, friendly, outgoing, and energetic personality
- Excellent interpersonal skills
- Previous experience in public speaking is an asset
- Level 1 or 2 occupational first aid is an asset
- Second language is an asset
Team Members are required to be on their feet for extended periods of time. Team Members are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet. Team Members must be able to work in a variety of weather conditions in the dark. Team Members are occasionally required to lift and carry up to 20lbs, climb a step ladder or step stool.
The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.