Essential Duties and Responsibilities:
Guest Service & Operations- Engage with guests to create a welcoming experience by providing excellent product knowledge, beverage recommendations, and local area insights,
- Assist with event setup and teardown, including lifting and arranging banquet tables, buffet stations, and chairs,
- Set up and dismantle ceremony spaces, including white folding chairs,
- Coordinate side lawn event setups, ensuring the proper transportation of equipment and food & beverage items,
- Prepare table settings, including napkin folding, polishing flatware, and arranging glassware,
- Follow proper food and beverage service protocols to ensure a seamless dining experience,
- Maintain strong menu and beverage knowledge, noting special requests and addressing guest inquiries,
- Prepare and serve beverages promptly, following wine service etiquette as needed,
- Provide full table service, including order taking, food running, and clearing tables,
- Handle tray service efficiently, carrying multiple drinks such as champagne flutes and wine glasses,
- Perform quality assurance checks to ensure guest satisfaction,
- Maintain open and prompt communication with PAV Supervisors and/or the Executive Chef to address guest needs, complaints, or special requests,
- Adhere to a strict professional dress code at all times.
Teamwork & Other Duties- Foster strong communication and collaboration with all Capilano Group departments,
- Adhere to all policies and procedures outlined in the Team Member Handbook,
- Contribute to a positive, team-oriented work environment through professionalism and teamwork,
- Actively promote Capilano Group attractions during park-hosted events and activities,
- Maintain a thorough understanding of the Capilano Group of Companies and effectively communicate its offerings to guests.
Food Safety & Cleanliness- Promote a safe work environment including food safety,
- Food safety certification is an asset,
- Polish glassware and cutlery,
- Recycle bottles and waste in correct bins,
- Keep restaurant and storage areas stocked with supplies/product and in an orderly fashion,
- Clean restaurant and banquet equipment,
- Follow all HAACP and Food Safe requirements.
Safety Responsibilities- Prioritize health and safety by taking reasonable care to protect yourself, co-workers, and guests,
- Follow all Capilano health and safety policies and procedures to maintain a secure work environment,
- Seek additional training before performing any task you are unsure of or have not been trained for,
- Collaborate with the JOHS Committee and support those responsible for Occupational Health and Safety duties,
- Properly use and wear protective clothing, equipment, and devices as required for each task,
- Ensure your ability to work safely is not impaired by alcohol, drugs, or other factors that could pose a risk to yourself or others,
- Stay vigilant of hazards and immediately report any safety concerns, defective equipment, or potential risks to your supervisor,
- Take on additional responsibilities as assigned by PAV Supervisors or Managers.
Core Competencies:
Communication skills: Must communicate with guests, team members and management in a courteous and professional manner with the ability to follow leadership direction.
Flexibility: Willingness to work a variety of shifts including evenings, early mornings, weekends, and holidays. Late nights until 1am. (2am and 3am on occasion) to meet the needs of the business,
Work Efficiency: Must be able to work with minimal amount of supervision, manage time efficiently and handle multiple tasks. The ability to work in a fast-paced environment, work quickly and efficiently with quick turnarounds.
Working with others: Works well with others in a team setting. Assisting one another in completing tasks with a positive and friendly attitude.
Qualifications:- Minimum one-year prior banquet serving experience,
- Must have current Serving It Right certification,
- Must have excellent people skills with a positive & upbeat personality,
- Previous experience in the food service industry is considered an asset,
- Excellent organizational skills,
- Efficient multi-tasking and time management skills,
- Previous experience with cashier and/or POS considered an asset.
- Professionally groomed appearance.
Working Conditions:- Required to be on their feet for extended periods of time,
- Required to lift and carry up to 25 - 30lbs (including chairs, tables, etc.),
- Occasionally required to lift and climb a step ladder or step stool.
Wage for this position is $17.85 per hour |
